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Operations Assistant (Data Processing) – 2 position


Open to Internal & External Candidates

Vacancy No.


Position Title

Operations Assistant (Data Processing) – 2 position

Duty Station

Addis Ababa Ethiopia



Type of Appointment

SVN, Six months with possibility of extension

Estimated Start Date

As soon as possible

Posting Period


About IOM

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations Units in various IOM Country Offices, coordinated under the Division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.


Under the overall supervision of the Operation Officer and the direct supervision of Senior Operations Assistant Data Processing, the Operations Assistant (Data Processing) is responsible for undertaking data processing activities, with the following duties and responsibilities:

 Core Functions / Responsibilities:

1.    Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an embassy or Resettlement Support Center (RSC) and notify the Senior operations assistant data processing of the receipt of new requests for travel assistance.

2.    Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure secure storage of documentation and data in accordance with IOM principles and guidelines while guaranteeing limited access to physical files.

3.    Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities.

4.    Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated.

5.    Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country.  

6.    Prepare reports as requested on the receipt of documentation to time of service delivery; inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions.

7.    Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects.

8.    Provide regular feedback on work being accomplished to Senior operations assistant data processing and keep supervisors immediately informed of any issues that arise.

9.    Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA.)

10. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior operations assistant data processing or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

11. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

·       University degree in social science preferably in statistics and five years of working experience; three years on job experience in transport and logistics.  

  • Prior Movement Operations or transportation experience a strong advantage; and,

·       Strong computer skills – Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including, MiMOSA,) is a strong advantage.

·       Certificates on Cash Based Intervention trainings for program staff recognized by CaLP is mandatory.


·       Fluency in English and Amharic (oral and written).

Values and Competencies


The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

·       Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

·       Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

·       Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.


Core Competencies – behavioral indicators level 3

·       Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

·       Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

·       Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

·       Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

·       Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Interested candidates are invited to use the Application Link  to apply until  June 30, 2021 at the latest.

No photocopies of educational/training certificates are required at this stage; applicants who do not follow the required application procedure will automatically be disqualified from the competition.